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Balaji
Handicraft
Store Terms
Policy Highlights
- Mandatory unboxing video from start to finish required for all damage or shortage claims.
- All issues must be reported within a strict 48-hour window of delivery.
- Customized, bulk, and international orders are non-returnable except for verified damage.
- Processing and delivery timelines are estimates and may vary due to handcrafted nature.
- Placing an order confirms acceptance of the full 1–17 point policy below.
This page details Balaji Handicraft’s essential policies for shipping, delivery, returns, and artisan variations, alongside our fraud prevention and support protocols. The numbered points (1–17) below serve as our complete legal terms for all global transactions. By placing your order, you acknowledge and accept these conditions in full.
To ensure a smooth experience with our artisan decor, this section explains our shipping, return, and fraud protection guidelines, including notes on unique handcrafted variations. These 17 points form our binding service agreement for every client. Your purchase serves as a formal agreement to these professional service standards and workshop policies.
We provide clear transparency regarding delivery timelines, customer support, and return eligibility through the 17 comprehensive points listed below. These terms explain how we manage handcrafted item variations and shipping logistics securely. Placing an order confirms that you have reviewed and consented to these governing business policies.
Store Policies
1. Order Processing: Every heirloom is handcrafted to order by our legacy artisans in Varanasi. Please anticipate a 7-14 day production window prior to dispatch.
2. Shipping Policy: Domestic orders reach you in 3-7 days, while international shipping spans 12-21 days. Tracking IDs are shared via email once dispatched.
3. Open-Box Delivery & Mandatory Unboxing Video Policy: To ensure transparency, we mandate a continuous unboxing video from start to finish for all claims regarding damage or missing items.
4. Delivery Confirmation: Orders are considered delivered once confirmed by our logistics partners. Please notify us of any discrepancies within 24 hours.
5. Address Accuracy: Customers are responsible for providing precise shipping details. Re-routing or re-shipping due to address errors may incur additional costs.
6. Return Eligibility: As we specialize in made-to-order GI-tagged crafts, we only accept returns for items that arrive damaged or defective.
7. Non-Returnable Products: Custom-carved pieces or personalized items are strictly non-returnable unless a manufacturing defect is proven.
8. Replacement Policy: If a defect is verified via unboxing video, we will prioritize a replacement of the same item at no additional cost.
9. Refund Policy: Approved refunds for defective items are processed via the original payment method within 10 days of receiving the returned item.
10. Cancellation Policy: Order cancellations or modifications can only be requested within 24 hours of purchase, before our wood carving begins.
11. Return-to-Origin (RTO) Policy: If an order is returned due to non-availability or refusal, re-shipping charges as per actuals will apply for the second attempt.
12. Handcrafted Product Disclaimer: Minor variations in wood grain, color, and finish are inherent to handmade lacquerware and represent the touch of the artisan.
13. Product Image Disclaimer: While we aim for visual accuracy, lighting and screen settings may cause slight color variations between images and the physical product.
14. Fraud Prevention: We reserve the right to cancel orders that exhibit patterns of fraudulent activity or non-compliance with our unboxing protocols.
15. Limitation of Liability: Balaji Handicrafts is not liable for indirect or consequential losses resulting from delivery delays by third-party logistics.
16. Customer Support: For all policy inquiries, please contact our team via +91 8960270095 or balajihandicraft09@gmail.com.
17. Policy Changes: We reserve the right to update these terms. The policy active at the time of your order placement remains the governing agreement.
Legal Summary
Agreement Terms
Points 1–17 constitute the total Shipping and Returns policy for all Balaji Handicrafts orders. Please review these details carefully; by placing an order, you confirm your acceptance of these binding terms.
Formal Agreement
The 17 points listed above form our full binding service policy. We ask that customers review these before checkout, as your purchase and site use signify your agreement to these professional standards.
Final Terms of Service
These 1–17 clauses represent the complete Shipping and Returns agreement for all transactions. By using this site and placing an order, you acknowledge and accept these terms as a binding contract.
Binding Statement
Points 1–17 serve as the definitive Shipping, Delivery, and Returns policy for Balaji Handicrafts. Please read these before purchasing, as every order placed constitutes a formal agreement to these terms.